Mapei uses inquiry information to respond to B2B product, technical, documentation, and commercial requests. Typical information may include your name, company, email address, region, application area, expected volume, and the message you choose to submit. This information helps route the request to the right technical or commercial team.
Submitted details may be used to clarify the product family, application condition, SDS/TDS requirement, sample path, or regional compliance need connected to your request. Mapei may also use aggregated inquiry patterns to improve website content and support workflows.
Information may be shared with authorized Mapei personnel, regional affiliates, or approved distribution partners when needed to answer your request. Records are retained for as long as necessary to manage the relationship, comply with legal obligations, and maintain appropriate support history.
You may request access, correction, or deletion of personal information where applicable law provides those rights. You may also ask Mapei not to use your contact details for follow-up communication unrelated to the specific inquiry.