Guided support
Describe the problem before choosing the product.
Tell Mapei where the material will be used, what is failing or uncertain, what timeline your team must meet, and which documents are required for approval. A technical advisor can help shape that input into a useful product and documentation review.
If your team is still early, a simple description is enough: the substrate, installation environment, expected service exposure, region, and the reason the current material path is uncertain. If your team is close to approval, include the required SDS/TDS package, sustainability evidence, sample quantity, and any distributor or project deadline. The guided route is designed to make both early exploration and late-stage approval easier to handle.